FAQs

All we strictly need is a single original photo of your product shot in good lighting. If you have specific brand guidelines, a color palette, preferred fonts, or a Pinterest mood board, you can upload those too. If not, don't worry—we will build the entire concept from scratch.

Not necessarily, but the higher the quality, the better the final AI transformation. A clear, sharp photo taken on a modern smartphone against a plain background works beautifully as long as the product details are crisp and well-lit.

We communicate exclusively via email to keep everything organized and respect your busy schedule. Once you place an order, you will receive a confirmation email. We will reach out to this same email address if we have any questions during production or when your first draft is ready for review.

We accommodate whatever is easiest for you. Once your video is complete, we will email you directly. You can choose to download the video file as a direct email attachment, or access it via a secure online storage link (like Google Drive or Dropbox) where your files will be safely hosted.

Yes! While you can upload everything on our website during checkout, you are always welcome to reply to your order confirmation email with your product photos, Pinterest mood boards, or style notes.

Absolutely. Every project includes one round of revisions. When we send you the first draft, you can request adjustments to the visual rhythm, pacing, or audio elements to ensure it aligns perfectly with your brand.

It depends entirely on the package you choose:

• Single Trial Package: You will receive your completed video within 48 hours of submitting your photo.

• Multi-Video Packages: To maintain premium quality and ensure your absolute satisfaction, we deliver these gradually. We work on and send your videos one by one, incorporating your feedback and revisions for each piece before moving on to the next until your entire package quantity is complete.

Your feedback guides our creation. After you receive a video draft via email, you can request adjustments. Once you approve that specific video, we apply those stylistic learnings directly to the next asset in your package. This collaborative, step-by-step pacing guarantees every single video aligns flawlessly with your brand.

All videos are delivered as high-quality, universally compatible MP4 files. We tailor the dimensions entirely to your project needs, offering any layout you require: 9:16 or 3:4 (Vertical), 16:9 or 4:3 (Widescreen), or 1:1 (Square). Just let us know your preference!

Yes. We curate and layer your video using only fully licensed, royalty-free premium audio. You will face zero copyright strikes or muting issues when uploading your video to any commercial platform or website.